WORK ON SITE

INCLUDED, 1 MAINTENANCE VISIT PER YEAR

INCLUDED, 1 MAINTENANCE VISIT PER YEAR

INCLUDED, 1 MAINTENANCE VISIT PER YEAR
INCLUDED, 1 INSPECTION VISIT PER YEAR

Visual inspection

System, batteries, site, installation 

System, batteries, site, installation 

System, batteries, site, installation 

Organic and inorganic contaminants removal

System and batteries

System and batteries

System and batteries

Thermal scanning

Critical parts in the system, batteries and installation 

Critical parts in the system, batteries and installation 

Critical parts in the system, batteries and installation 

Events log analysis and numerical diagnostics

System

System

System

Performance measurements

System

System

System

Software update

System, when available 

System, when available 

System, when available 

Parameter adjustment and optimization

System

System

System

Functional walk through and assessments

System, batteries, installation

System, batteries, installation

System, batteries, installation

PARTS

Periodic maintenance parts

Discounted

Included

Included

Limited life time parts

Discounted

Included

Included

– Cooling fans

Every 5 years

Every 5 years or as needed

Every 5 years or as needed

– Capacitors

Every 10 years

Every 10 years or as needed

Every 10 years or as needed

– Batteries

As needed

TRAVEL

INCLUDED

INCLUDED

INCLUDED

REPORTING

INCLUDED

INCLUDED

INCLUDED

CORRECTIVE MAINTENANCE

AS NEEDED

AS NEEDED

AS NEEDED

Guaranteed response time

Engineer on site within 8 standard working hours from the customer alert

Engineer on site within 8 standard working hours from the customer alert

Engineer on site within 8 standard working hours from the customer alert

WORK ON SITE

20 % DISCOUNT FROM STANDARD HOURLY RATES

INCLUDED

INCLUDED

Fault finding

20 % discount from standard hourly rates 

Included

Included

Repair, replacement of parts and testing

As needed

Included

Included

Events log analysis and numerical diagnostics

System

System 

System 

 Parameter adjustment and optimization

System

System 

System 

Functional walk through and assessments

System, batteries, installation

System, batteries, installation

System, batteries, installation

PARTS 

REPAIR PARTS AT 20 % DISCOUNT

REPAIR PARTS INCLUDED

REPAIR PARTS INCLUDED

TRAVEL 

AT COST

INCLUDED

INCLUDED

REPORTING 

INCLUDED

INCLUDED

INCLUDED

OTHER SERVICES

24/7 Hotline for Pro Care customers

Included

Included

Included

Complete reporting history

Included

Included

Included

Scheduling and preparation of site visits

Included

Included

Included