Pro-Care Comfort
Only a professionally serviced and maintained UPS offers the highest possible availability with effective cost control.
Based on our high standards and decades of experience, we are also cost-effective, efficient and rapid when it comes to servicing. Pro-Care Comfort Maintenance service for PROTECT C, 1 and 1.M. Can be ordered as a service package at any time.
Based on our high standards and decades of experience, we are also cost-effective, efficient and rapid when it comes to servicing. Pro-Care Comfort Maintenance service for PROTECT C, 1 and 1.M. Can be ordered as a service package at any time.
For PROTECT C up to 3 kVA:
Complete workshop maintenance of your system with VDE safety check. Loan of a UPS during the maintenance period.
The following maintenance services are included:
- Software update
- Thorough cleaning
- Battery test
- Fan test
- Comprehensive function check
- Power failure and simultaneous tests of mains faults
- Continuous test at part and full-load
- VDE safety check
Handling of the "Pro-Care Comfort" service package taking the example of the Power C. up to 3 kVA:
- Purchase of the package with tSE UPS is possible at any time via the IT channel. The customer receives a form for confirmation that is sent in with the serial number of tSE UPS to be checked.
- The loan system is sent to the customer.
- ALFA UPS organises collection of the functioning UPS.
- The system is serviced by ALFA UPSS.
- The work is performed and the system sent back within a set period from 2 to 4 weeks.
- ALFA UPS organises collection of the loan system and sending back to the logistics centre.
- Additional costs for a repair are invoiced separately.
For Power C. 6 & 10 kVA, Power 1. and Power 1.M:
On-site maintenance of your system with functional check and battery check.
The following maintenance services are included:
- Software update
- Thorough cleaning
- Battery test
- Fan test
- Comprehensive function check
- Power failure and simultaneous tests of mains faults
Handing of the "Pro-Care Comfort" service package taking the example of the Power C. 6 kVA:
- Purchase of the service package with tSE UPS is possible at any time via the IT channel. The customer receives a form for confirmation that is sent in with the serial number of tSE UPS to be checked.
- The customer receives a form for confirmation of tSE UPS to be checked with the location and contact (telephone, e-mail etc.)
- ALFA customer service completes the order within 4 weeks. Dates subject to consultation with the customer.
Optional orders:
- New fans
- New batteries
Contact
The direct line to ALFA: You can reach our technical hotline on +1 (0) 180 5 234 787
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